VeriSM Plus Course Introduction

VeriSM Plus Lesson 1 – Digital Transformation

VeriSM™ Plus Course


VeriSM is a new approach to service management and its application in a digital world. VeriSM Plus provides an introduction to the new management practices (DevOps, Agile, Lean, SIAM etc.) that are important for service management, and also emerging technologies like cloud and serverless that service management professionals need to be aware of.

The VeriSM Plus certification ​allows students who hold​ either the ITIL ​or ISO/IEC 20000 Foundation certificate to bridge to the VeriSM Foundation certification​.

Students who already hold a VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 certificate can add VeriSM Plus to bridge to the full VeriSM Foundation certification.

  • About the Course

    Online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

    180 days online access – spread the 7 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

    Fully accredited – ITSM Zone’s accreditation from APMG for the Verism ​Plus course is your guarantee that the material is accurate and relevant to the current syllabus.

    Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.

    Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

    24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.


  • Course Contents

    18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies.

    • Lesson 1: Digital transformation
    • Lesson 2: Organizational structure
    • Lesson 3: Teams
    • Lesson 4: Introduction to the VeriSM model
    • Lesson 5: The VeriSM Model Part 1 Define
    • Lesson 6: The VeriSM Model Part 2 Produce
    • Lesson 7: The VeriSM Model Part 3 Provide
    • Lesson 8: The VeriSM Model Part 4 Respond
    • Lesson 9: Adapting the VeriSM Model
    • Lesson 10: Progressive practices Agile
    • Lesson 11: Progressive practices DevOps and SIAM
    • Lesson 12: Progressive practices Lean Shift Left
    • Lesson 13: Progressive practices CXUX Continuous Delivery
    • Lesson 14: Innovative Technologies ​- Part 1
    • Lesson 15: Innovative Technologies – Part 2
    • Lesson 16: Innovative Technologies – Part 3
    • Lesson 17: Getting Started
    • Lesson 18: Exam Preparation
  • Prerequisites

    VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)

  • Exam Details

    Duration: 30 minutes

    Format: closed book, multiple choice

    Delivery: online, webcam proctored – more information here

    Pass mark: 65% (13/20 questions)

    Language: extra time is available for non-native English speakers.