Course Overview

Course Introduction

Sample Lesson

SIAM Professional


The SIAM Professional training course is aimed at those already working in a SIAM ecosystem and have some understanding of the basic concepts. Completion of the SIAM Foundation, although not mandatory, would be beneficial. The course includes a recap of SIAM Foundation concepts.

  • About the Course

    • Get SIAM Professional qualified online at your own pace
    • 90 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, and sample exam
    • Tutor support included via email
  • Course Contents

    • 7 modules are delivered in 22 easy to learn sessions
    • These cover the 4 stages of the SIAM road map plus SIAM practice across the stages
    • Includes video tutorials, study guides and quizzes
    • Study duration: 16 hours

    Modules in this course

    • Module 1: Course Introduction
    • Module 2: SIAM Foundation Summary and Roadmap
    • Module 3: Discovery & Strategy
    • Module 4: Plan & Build
    • Module 5: Implement
    • Module 6: Run & Improve
    • Module 7: Summary and Exam Preparation
  • Prerequisites

    • This course does not require any existing knowledge of SIAM
    • Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000
  • Exam Details

    • Exam duration: 90 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored.
    • Exam pass mark: 65% (26/40 questions)
    • Exam language: Extra time is available for non-native English speakers
    • Exam vouchers sold separately to training courses