Course Overview

Course Introduction

Sample Lesson

SIAM Foundation


This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

  • About the Course

    • Get SIAM Foundation qualified online at your own pace
    • 90 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, and sample exam
    • Tutor support included via email
  • Course Contents

    • 21 easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges
    • Includes video tutorials, study guides and quizzes
    • Study duration: 18 hours

    Modules in this course

    Lesson 1: Introduction to SIAM
    Lesson 2: Purpose and value
    Lesson 3: The SIAM ecosystem
    Lesson 4: SIAM structures
    Lesson 5: SIAM roadmap part 1
    Lesson 6: SIAM roadmap part 2
    Lesson 7: SIAM roadmap part 3
    Lesson 8: SIAM roadmap part 4
    Lesson 9: SIAM roles and responsibilities part 1
    Lesson 10: SIAM roles and responsibilities part 2
    Lesson 11: SIAM roles and responsibilities part 3
    Lesson 12: SIAM practices part 1
    Lesson 13: SIAM practices part 2
    Lesson 14: Processes part 1
    Lesson 15: Processes part 2
    Lesson 16: Challenges and risks part 1
    Lesson 17: Challenges and risks part 2
    Lesson 18: Challenges and risks part 3
    Lesson 19: SIAM and other practices part 1
    Lesson 20: SIAM and other practices part 2
    Lesson 21: Exam preparation

  • Prerequisites

    • This course does not require any existing knowledge of SIAM.
    • Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.
  • Exam Details

    • Exam duration: 60 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored. Read about online exams here
    • Exam pass mark: 65% (26/40 questions)
    • Exam vouchers sold separately to training courses