About the Course
- Study online at your own pace
- 90 or 150 days online access
- Fully accredited
- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
- Tutor support available via email
Course Contents
ITIL Service Strategy
$1,409.00
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.
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Course Contents
- 22 easy to absorb lessons
- Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Strategy core volume is recommended
Topics included…
- Introduction to Service Strategy
- Service Strategy principles
- Service Strategy processes:
- Financial Management for IT services
- Service Portfolio Management
- Demand Management
- Business Relationship Management
- Strategy Management for IT services
- Governance
- Organising for Service Strategy
- Technology considerations
- Implementing Service Strategy
- Challenges, critical success factors and risks
- Preparing for the exam
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Prerequisites
- Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
- 21 hours of study via an accredited training solution – confirmed by your course completion certificate
- 2 years IT experience is desirable
- 21 hours of self-study using the Service Strategy core volume is recommended
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Exam Details
- Exam duration: 90 minutes
- Exam format: closed book, multiple choice
- Exam delivery: online, webcam proctored. Read about online exams here
- Exam pass mark: 70% (28/40 marks across 8 questions)
- Exam language: extra time is available for non-native English speakers. Contact us for current translation availability
- Exam value: 3 ITIL credits
- Exam vouchers must be requested within 6 months of purchase
Related Products
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ITIL®
ITIL CORE VOLUME eBOOK
The ITIL core volumes are recommended reading for anyone taking their ITIL studies beyond Foundation level.
The core volumes contain detailed descriptions of each lifecycle stage, including their individual processes and roles.
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