About the Course
- This course does not require any existing knowledge of the ITIL framework
- There are no mandatory pre-requisites for the exam
Course Sample
ITIL Lite
$82.00
Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
-
-
Course Contents
- 3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
- Study duration: 110 minutes
Lessons in this course:
- Lesson 1: Introducing ITIL – including the history of ITIL and its importance
- Lesson 2: ITIL in action – a deeper dive into the service lifecycle
- Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies
-
Prerequisites
- This course does not require any existing knowledge of the ITIL framework
- There are no mandatory pre-requisites for the exam
-
Exam Details
There is no exam associated with this course
If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more
Related Products
-
ITIL®
ITIL CORE VOLUME eBOOK
The ITIL core volumes are recommended reading for anyone taking their ITIL studies beyond Foundation level.
The core volumes contain detailed descriptions of each lifecycle stage, including their individual processes and roles.
-
ITIL®
ITIL Service Transition
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment, without disrupting the business. -
ITIL®
ITIL LIFECYCLE ESSENTIALS eBOOK
ITIL Lifecycle Essentials is the perfect companion to your ITIL Foundation course.
Written by lead tutor Claire Agutter, this book is a perfect companion before, during and after your ITIL education. Available in Adobe eBook format.
Training
Training
Multi-User