About the Course
- This course does not require any existing knowledge of the ITIL framework
- There are no mandatory pre-requisites for the exam
Course Sample
ITIL Lite
$82.00
Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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Course Contents
- 3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
- Study duration: 110 minutes
Lessons in this course:
- Lesson 1: Introducing ITIL – including the history of ITIL and its importance
- Lesson 2: ITIL in action – a deeper dive into the service lifecycle
- Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies
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Prerequisites
- This course does not require any existing knowledge of the ITIL framework
- There are no mandatory pre-requisites for the exam
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Exam Details
There is no exam associated with this course
If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more
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Training
Multi-User