Course Sample

ITIL Lite

$82.00

Get a quick introduction to ITIL and service management essentials with ITIL Lite.

Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.

  • About the Course

    • This course does not require any existing knowledge of the ITIL framework
    • There are no mandatory pre-requisites for the exam

  • Course Contents

    • 3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
    • Study duration: 110 minutes

    Lessons in this course:

    • Lesson 1: Introducing ITIL – including the history of ITIL and its importance
    • Lesson 2: ITIL in action – a deeper dive into the service lifecycle
    • Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies

  • Prerequisites

    • This course does not require any existing knowledge of the ITIL framework
    • There are no mandatory pre-requisites for the exam

  • Exam Details

    There is no exam associated with this course

    If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more

Clear

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