Course Sample

ITIL 4 Lite


Get a quick introduction to ITIL 4 and service management essentials with our ITIL Lite short course.

Including all the key concepts you need, this course is suitable for technical, business and executive personnel.

  • About the Course

    • ITIL 4 awareness at  your own pace
    • 180 days access
    • Learn the essentials of ITIL and service management
    • Put ITIL into the context of today’s business environment
  • Course Contents

    • 5 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
    • Study duration: 110 minutes

    Lessons in this course:

    • Lesson 1: Introduction to ITIL
    • Lesson 2: Service management key concepts
    • Lesson 3: Guiding principles and ITIL concepts
    • Lesson 4: ITIL practices
    • Lesson 5: Next steps
  • Prerequisites

    • This course does not require any existing knowledge of the ITIL framework
    • There are no mandatory pre-requisites for the exam
  • Exam Details

    There is no exam associated with this course

    If you’d like to gain an ITIL certification, visit our ITIL Foundation page to learn more