Example lesson

ITIL 4 Specialist: Drive Stakeholder Value Course, Exam and eBook


DSV looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focussing on how organizations can convert demand into value with the use of IT enabled services.

Learn about SLA design, multi-supplier management, communication, relationship management, customer experience and user experience design, and customer journey mapping amongst other topics.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Please note that pricing includes the examination and the eBook.

Peoplecert training products can only be sold with the exam voucher and eBook included.

  • Course Overview

    • Get certified at your own pace
    • 180 days online access
    • Fully accredited
    • Study guides, quizzes, sample exam and more….
    • Tutor support
    • 24/7 helpdesk
    • Exam and eBook included
  • Course Content

    Understand how customer journeys are designed

    Know how to target markets and stakeholders and how to foster stakeholder relationships

    Know how to shape demand and define service offerings

    Know how to align expectations and agree details of services

    Know how to onboard and offboard customers and users

    Know how to act together to ensure continual value co-creation (service consumption /


    Know how to realise and validate service value

    Estimated study time: 18 hours

  • Prerequisities

    Candidates must hold the ITIL 4 Foundation Course certification. The ITIL 4 Foundation Course certification is a prerequisite for anyone wanting to study higher level ITIL 4 courses.

  • Exam Details

    Duration: 90 minutes

    Questions: 40 questions

    Format: closed book, multiple choice

    Delivery: online, webcam proctored – read more here

    Pass mark: 70% (28/40)

    Students must hold the ITIL 4 Foundation certificate and completed the DSV course before requesting the exam voucher.