Example lesson

ITIL 4 Specialist: Direct, Plan and Improve Course, Exam and eBook


The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

Please note that pricing includes the examination and the eBook.

Peoplecert training products can only be sold with the exam voucher and eBook included.

  • Course Overview

    • Get certified at your own pace
    • 90 days online access
    • Fully accredited
    • Study guides, quizzes, sample exam and more….
    • Tutor support
    • 24/7 helpdesk
    • Exam and eBook included
  • Course Content

    • Understand the key concepts of Direct, Plan & Improve
    • Understand the scope of what is to be directed and/or planned, and know how to use keyprinciples and methods of direction and planning in that context
    • Understand the role of Governance, Risk and Compliance (GRC) and know how to integratethe principles and methods into the service value system
    • Understand and know how to use the key principles and methods of continual improvementfor all types of improvements

    Understand and know how to use the key principles and methods of Organizational Change

    Management to direction, planning and improvement

    Estimated study time: 18 hours

  • Prerequisities

    Candidates must hold the ITIL 4 Foundation Course certification. The ITIL 4 Foundation Course certification is a prerequisite for anyone wanting to study higher level ITIL 4 courses.

  • Exam Details

    Duration: 90 minutes

    Questions: 40 questions

    Format: closed book, multiple choice

    Delivery: online, webcam proctored – read more here

    Pass mark: 70% (28/40)

    Students must hold the ITIL 4 Foundation certificate and completed the DPI course before requesting the exam voucher.