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ITIL 4 Specialist: Create, Deliver and Support Course, Exam and eBook


Create, Deliver and Support (CDS) builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organisation’s service management methods, and to the operation of IT-enabled digital products and services.

Please note that pricing includes the examination and eBook.

Peoplecert training products can only be sold with the exam voucher and eBook included.

  • Course Overview

    • Get certified at your own pace
    • 180 days online access
    • Fully accredited
    • Study guides, quizzes, sample exam and more….
    • Tutor support
    • 24/7 helpdesk
    • Exam and eBook included
  • Course Content

    5 modules containing easy to absorb lessons.

    Module 1: Service Value System (SVS) key concepts and challenges

    Module 2: Value streams for new services

    Module 3: Value streams for user support

    Module 4: Know how to create, deliver and support

    Module 5: Course recap and exam preparation

    Estimated study time: 18 hours

  • Prerequisities

    Candidates must hold the ITIL 4 Foundation Course certification. The ITIL 4 Foundation Course certification is a prerequisite for anyone wanting to study higher level ITIL 4 courses.

  • Exam Details

    Duration: 90 minutes

    Questions: 40 questions

    Format: closed book, multiple choice

    Delivery: online, webcam proctored – read more here

    Pass mark: 70% (28/40)

    Students must hold the ITIL 4 Foundation certificate and completed the CDS course before requesting the exam voucher.