- Get certified at your own pace
- 180 days online access
- Fully accredited
- Study guides, quizzes, sample exam and more….
- Tutor support
- 24/7 helpdesk
- Exam and eBook included
Create, Deliver and Support (CDS) builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organisation’s service management methods, and to the operation of IT-enabled digital products and services.
Please note that pricing includes the examination and eBook.
Peoplecert training products can only be sold with the exam voucher and eBook included.
5 modules containing easy to absorb lessons.
Module 1: Service Value System (SVS) key concepts and challenges
Module 2: Value streams for new services
Module 3: Value streams for user support
Module 4: Know how to create, deliver and support
Module 5: Course recap and exam preparation
Estimated study time: 18 hours
Candidates must hold the ITIL 4 Foundation Course certification. The ITIL 4 Foundation Course certification is a prerequisite for anyone wanting to study higher level ITIL 4 courses.
Duration: 90 minutes
Questions: 40 questions
Format: closed book, multiple choice
Delivery: online, webcam proctored – read more here
Pass mark: 70% (28/40)
Students must hold the ITIL 4 Foundation certificate and completed the CDS course before requesting the exam voucher.