Course Introduction

Lesson Sample

ITIL 4 Foundation Course, Exam and eBook


The ITIL 4 Foundation course is accredited by Peoplecert and introduces delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

All ITIL courses have to be purchased with the examination and eBook. They cannot be purchased as seperate products under Peoplecert regulations.


  • About the Course

    Get ITIL 4 Foundation certified online at your own pace, at times that suit you – wholly online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

    180 days days online access – spread the 12 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

    Your access to online ITIL 4 Foundation training provides you with e-Learning videos, quizzes, exercises, study tracker, study guides and official syllabus, plus official sample exams. No additional resources are required – everything that you need to understand the concepts and principles is included.

    Tutor support is provided to all our students and is included in the course price.

    24/7 helpdesk on hand to help you whenever you need it.

    Please note that pricing includes the examination and eBook.

    Peoplecert training products can only be sold with the exam voucher and eBook included.

  • Course Contents

      • 26 easy to absorb lessons (over 6 modules) covering ITIL terminology, concepts, practices and value
      • Includes video tutorials, study guides and quizzes
      • Study duration: 12 hours


    Modules in this course

    • Module 1: Key concepts of service management
    • Module 2: The guiding principles of ITIL
    • Module 3: Service management and value
    • Module 4: ITIL practices introduction
    • Module 5: ITIL practices deep dive
    • Module 6: Course recap and exam preparation
  • Prerequisites

    • This fully-accredited course does not require any existing knowledge of the ITIL framework
    • There are no mandatory prerequisites for the exam
  • Exam Details

    • Exam duration: 60 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored. Read about online exams here  
    • Exam pass mark: 65% (26/40 questions)
    • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
    • Please note that pricing includes the examination.
    • Peoplecert training products can only be sold with the exam voucher and eBook included.