VeriSM™
VeriSM – Service Management for the Digital Age
VeriSM is a new approach to service management and its application in a digital world.
It acknowledges the value of what has gone before, and provides you with an up-to-date approach to Service Management to make sure you are ready for the Digital Transformation.
VeriSM isn’t about blindly following best practice….it is about creating the model that best fits your organization and facilitating a tailored approach.
The VeriSM training & certification scheme is on three levels: VeriSM Foundation, the introductory level covering the terminology and basic concepts; VeriSM Professional, for those wanting to further their career and learn more about how to apply the approach in practice; and VeriSM Leader certification for very experienced service management professionals. The Foundation level is also split up into the Essentials, covering the basic model and service management principles, and the Plus, covering the progressive practices. These can also be taken as separate certifications.
VERISM IS –
A Value-driven approach, as it looks at Service Management from an end-to-end business perspective.
Evolving, as it is an up-to-date approach which will continue to evolve as new practices and technologies emerge
Responsive, as it facilitates a tailored approach by helping you define the management mesh most suited to your organization.
Integrated, as it helps you make sense of all of the different practices and understand how they can fit together to add value.
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VeriSM™
VeriSM™ Essentials
VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.
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VeriSM™
VeriSM™ Plus Course
VeriSM is a new approach to service management and its application in a digital world. VeriSM Plus provides an introduction to the new management practices (DevOps, Agile, Lean, SIAM etc.) that are important for service management, and also emerging technologies like cloud and serverless that service management professionals need to be aware of.
The VeriSM Plus certification allows students who hold either the ITIL or ISO/IEC 20000 Foundation certificate to bridge to the VeriSM Foundation certification.
Students who already hold a VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 certificate can add VeriSM Plus to bridge to the full VeriSM Foundation certification.
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VeriSM™
VeriSM™ Plus Exam
Once you’ve completed your training, you can gain a globally recognised certification with the VeriSM Plus Exam. The exam is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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VeriSM™
VeriSM Essentials Exam
Once you’ve completed your training, you can gain a globally recognised certification with the VeriSM Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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VeriSM™
VeriSM™ Foundation
VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
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VeriSM™
VeriSM Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the VeriSM Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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VeriSM™
VeriSM eBook
The official VeriSM eBook is a great companion to your training and for future VeriSM projects.
Showing all 7 results