VeriSM™

VeriSM – Service Management for the Digital Age

VeriSM is a new approach to service management and its application in a digital world.

It acknowledges the value of what has gone before, and provides you with an up-to-date approach to Service Management to make sure you are ready for the Digital Transformation.

VeriSM isn’t about blindly following best practice….it is about creating the model that best fits your organization and facilitating a tailored approach.

The VeriSM training & certification scheme is on three levels: VeriSM Foundation, the introductory level covering the terminology and basic concepts; VeriSM Professional, for those wanting to further their career and learn more about how to apply the approach in practice; and VeriSM Leader certification for very experienced service management professionals. The Foundation level is also split up into the Essentials, covering the basic model and service management principles, and the Plus, covering the progressive practices. These can also be taken as separate certifications.

VERISM IS –

​A Value-driven approach, as it looks at Service Management from an end-to-end business perspective.

​Evolving, as it is an up-to-date approach which will continue to evolve as new practices and technologies emerge

Responsive, as it facilitates a tailored approach by helping you define the management mesh most suited to your organization.

Integrated, as it helps you make sense of all of the different practices and understand how they can fit together to add value.