SIAM®

Service integration and management (SIAM) is a set of management practices used in multi-service provider environments. SIAM helps customers to get the outcome they need, and helps service providers deliver great service.

Many organizations now source their IT services from multiple service providers. This gives them access to competitively priced, high quality services that allow them to focus on their core business. However, many organizations also struggle to get value from their service providers because they don’t have the right contracts in place, or don’t manage their supply chain effectively.

Service integration and management (SIAM) a management methodology that can be applied in an environment that includes services sourced from a number of service providers.

SIAM provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers. It introduces the concept of a ‘service integration’ layer between the customer and the service providers, making sure the whole supply chain is focused on business value and delivering what the customer expects.