ITIL®
ITIL® was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place.
Our ITIL online certification courses provide you with the ability to self-study from any location, at a time that fits around your busy schedule on whichever device you use – from iPhone and iPad through to PC or Mac.
If you wish to invest in purchasing an ITIL Expert package which includes every course and exam you need to obtain the certification, please contact us for pricing.
Showing all 6 results
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ITIL®
ITIL 4 Specialist: Create, Deliver and Support Course, Exam and eBook
Create, Deliver and Support (CDS) builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organisation’s service management methods, and to the operation of IT-enabled digital products and services.
Please note that pricing includes the examination and eBook.
Peoplecert training products can only be sold with the exam voucher and eBook included.
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ITIL®
ITIL 4 Specialist: Direct, Plan and Improve Course, Exam and eBook
The ITIL 4 Strategist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.
It is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
Please note that pricing includes the examination and the eBook.
Peoplecert training products can only be sold with the exam voucher and eBook included.
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ITIL®
ITIL 4 Specialist: Drive Stakeholder Value Course, Exam and eBook
DSV looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focussing on how organizations can convert demand into value with the use of IT enabled services.
Learn about SLA design, multi-supplier management, communication, relationship management, customer experience and user experience design, and customer journey mapping amongst other topics.
ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
Please note that pricing includes the examination and the eBook.
Peoplecert training products can only be sold with the exam voucher and eBook included.
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ITIL®
ITIL 4 Specialist: High Velocity IT Course, Exam and eBook
HVIT will help you to understand the rapid nature of the digital enterprise and provide you with the skills and know-how to co-create resilient and valuable digital services at speed.You will understand the benefits of a less centralized approach to IT service delivery that utilizes new ways of working and the latest digital technology to optimize end-user services and maximise investments.
You will also learn how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals
Please note that pricing includes the examination and eBook.
Peoplecert training products can only be sold with the exam voucher and eBook included.
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ITIL®
ITIL 4 Lite
Get a quick introduction to ITIL 4 and service management essentials with our ITIL Lite short course.
Including all the key concepts you need, this course is suitable for technical, business and executive personnel.
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ITIL®
ITIL 4 Foundation Course, Exam and eBook
The ITIL 4 Foundation course is accredited by Peoplecert and introduces delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
All ITIL courses have to be purchased with the examination and eBook. They cannot be purchased as seperate products under Peoplecert regulations.
Showing all 6 results
Training
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