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ITIL Lite
Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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ITIL®
ITIL 4 Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the ITIL Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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FFP
Foundations for Professionals (FFP) Package
Foundations For Professionals is an exclusive program for professionals working in IT Service Management.
Study ITIL, ISO/IEC 20000, OBASHI, SIAM, DEVOPS, COBIT, or RESILIA for a complete picture of service management excellence.12 months training access (365 days)
Choose a package of 2, 3 or more courses that’s right for you.
You pick your own courses.
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ITIL Foundation
This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.
Featured Products
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CASM
Certified Agile Service Manager
The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.
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ITIL®
ITIL 4 Foundation
The ITIL 4 Foundation course is accredited by Peoplecert and introduces delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
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VeriSM™
VeriSM™ Foundation
VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
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BRM
Business Relationship Management Professional Foundation (BRMP)
The Business Relationship Management Professional Foundation qualification allows delegates to understand the BRM role and create awareness of it in their organisation. They will also be able to look at current relationships in their business and identify where improvements can be made.
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CASM
Certified Agile Service Manager
The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.
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CASM
Certified Agile Service Manager (CASM) Exam
Once you’ve completed your training, you can gain a globally recognised certification with the Certified Agile Service Manager Exam. The exam is accredited by the DevOps Institute, and is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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BRM
Certified Business Relationship Manager (CBRM)
The online Certified Business Relationship Manager® (CBRM) course allows BRMP qualified students to take the next step in their development and learn what it means to become a strategic BRM or business partner, fostering effective business value-producing relationships.
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COBIT®
COBIT 5 Foundation
This course provides a comprehensive introduction to COBIT 5. COBIT 5 Foundation certificate holders can understand the governance and management of enterprise IT, create awareness at senior levels and decide which elements of COBIT will benefit their organisation.
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COBIT®
COBIT Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the COBIT Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.
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DEVOPS
DEVOPS Foundation
The DevOps Foundation course is accredited by the DevOps Institute and provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows enable IT organizations to deliver greater business value by improving the ability to more quickly design, develop, deploy and operate reliable software and services.
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DEVOPS
DEVOPS Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the DevOps Foundation Exam. The exam is accredited by the DevOps Institute, and is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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FOCUS
Focus on KANBAN
Get an overview of Kanban with this spotlight course.
This course looks at Kanban, its background, how it can be used in your work and private life, and how to improve the way that you work.
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FOCUS
Focus on Process Improvement
This short course will help you to understand how to improve the processes you use every day.
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FFP
Foundations for Professionals (FFP) Cutting Edge
If you want to learn about emerging practices in IT, Foundations for Professionals Cutting Edge is the package for you.
- 12 months (365 days) to learn about DevOps, RESILIA and OBASHI and their benefits for organisations
- Learn about how development and operations teams can work more closely together
- Learn about how to map business processes and understand their supporting IT assets
- Learn new skills and approaches for designing and improving IT services across the lifecycle
- Get all the usual benefits, including 24×7 tutor and technical support
- 12 months (365 days) training access
- Fully accredited
- Study at your own pace
- Includes DEVOPS, RESILIA and OBASHI
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FFP
Foundations for Professionals (FFP) Fully Inclusive
If you want to get the full Foundations for Professionals experience and really show your IT service management knowledge, then the Fully Inclusive package is for you
- This package includes all 7 courses and all 7 certification exams
- 12 months (365 days) to learn about DevOps, ITIL, COBIT, ISO20000, SIAM, RESILIA and OBASHI and their benefits for organisations
- Learn about how the full service lifecycle from governance and strategy through to project management and security
- Learn about how to map business processes and understand their supporting IT assets
- Learn new skills and approaches for designing and improving IT services across the lifecycle
- Get all the usual benefits, including 24×7 tutor and technical support
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FFP
Foundations for Professionals (FFP) New to IT
If you’re a recent graduate or looking to make a career change into IT, Foundations for Professionals New to IT is the package for you
- 12 months (365 days) to learn about DevOps, ITIL and SIAM and their benefits for organisations
- Learn the basics of IT service management and service integration and management
- Learn about how approaches to IT are evolving
- Get all the usual benefits, including 24×7 tutor and technical support
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FFP
Foundations for Professionals (FFP) Package
Foundations For Professionals is an exclusive program for professionals working in IT Service Management.
Study ITIL, ISO/IEC 20000, OBASHI, SIAM, DEVOPS, COBIT, or RESILIA for a complete picture of service management excellence.12 months training access (365 days)
Choose a package of 2, 3 or more courses that’s right for you.
You pick your own courses.
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FFP
Foundations for Professionals (FFP) Security Focus
If you’re interested in cyber security and how to create resilient services, Foundations for Professionals Security Focus is the package for you
- 12 months (365 days) to learn about ITIL, RESILIA and COBIT and their benefits for organisations
- Learn how to understand organisational governance requirements and relate them to IT services
- Learn about how to align security requirements to the full IT service lifecycle
- Get all the usual benefits, including 24×7 tutor and technical support
- 12 months (365 days) training access
- Fully accredited
- Study at your own pace
- Includes ITIL, RESILIA and COBIT
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ITIL®
Implementing ITSM
Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experience ITSM practitioner. -
ISO20000
ISO20000 Foundation
This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.
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ISO20000
ISO20000 Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the ISO20000 Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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ITIL®
ITIL 4 Foundation
The ITIL 4 Foundation course is accredited by Peoplecert and introduces delegates to the management of modern IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
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ITIL®
ITIL 4 Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the ITIL Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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ITIL®
ITIL Continual Service Improvement
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services. -
ITIL®
ITIL CORE VOLUME eBOOK
The ITIL core volumes are recommended reading for anyone taking their ITIL studies beyond Foundation level.
The core volumes contain detailed descriptions of each lifecycle stage, including their individual processes and roles.
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ITIL®
ITIL Expert
The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.
Choose the lifecycle or capability courses that are right for you.- Study online at your own pace
- 1 year’s online access to the lifecycle or capability courses of your choice
- Fully accredited
- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
- Tutor support available via email
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ITIL Foundation
This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training. -
ITIL®
ITIL Intermediate Exam
Once you’ve completed your training, you can gain a globally recognised certification with the ITIL Intermediate Exam. The exam is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta. -
ITIL®
ITIL LIFECYCLE ESSENTIALS eBOOK
ITIL Lifecycle Essentials is the perfect companion to your ITIL Foundation course.
Written by lead tutor Claire Agutter, this book is a perfect companion before, during and after your ITIL education. Available in Adobe eBook format. -
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ITIL Lite
Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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ITIL®
ITIL Managing Across the Lifecycle
Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle. It includes the application and integration of service management processes and provides skills that can be used to deliver value in your organisation.- Study online at your own pace
- 90 or 150 days online access
- Fully accredited
- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
- Tutor support available via email
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ITIL®
ITIL Operational Support & Analysis
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering for live services. -
ITIL®
ITIL Planning, Protection & Optimisation
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Planning, Protection and Optimisation course covers principles and processes that allow delegates to design and operate services that will align with business needs including availability and capacity requirements. -
ITIL®
ITIL Release, Control & Validation
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Release, Control and Validation course covers principles and processes that allow delegates to manage the implementation of new or changed services, and handle requests for access to them. -
ITIL®
ITIL Service Design
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work. -
ITIL®
ITIL Service Offerings & Agreements
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Service Offerings and Agreements course covers principles and processes that allow delegates to create service offerings based on business requirements and document and agree SLAs. -
ITIL®
ITIL Service Operation
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users. -
ITIL®
ITIL Service Strategy
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes. -
ITIL®
ITIL Service Transition
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment, without disrupting the business. -
ITIL®
ITIL Top Up To Expert
If you’ve already got some ITIL credits, you can still join our global Expert program.
The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.
Choose the lifecycle or capability courses that are right for you.- Study online at your own pace
- 1 year’s online access to the lifecycle or capability courses of your choice
- Fully accredited
- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
- Tutor support available via email
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MULTI-USER TRAINING
Multi-User
Whether you’re in charge of a small team in one location or you’re the CEO of a global organisation looking to raise employee capabilities, online training for teams is the right solution for your business.
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OBASHI®
OBASHI BOOK
The official OBASHI manual is a great companion to your training and for future OBASHI projects. Includes official templates and case studies. Available in hard copy only.
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OBASHI®
OBASHI Foundation
This course provides a comprehensive introduction to OBASHI. OBASHI Foundation certificate holders can work as part of an OBASHI team, understand how OBASHI supports business strategy and explain the benefits of OBASHI.
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OBASHI®
OBASHI Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the OBASHI Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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RESILIA™
RESILIA BOOK
The RESILIA manual is a mandatory part of both our Foundation and Practitioner training. The manual contains best practice guidance for cyber security across the service lifecycle, helping you to align cyber resilience with your organisational goals and governance.
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RESILIA™
RESILIA Foundation
The RESILIA Foundation qualification takes delegates through a lifecycle approach to organisational cyber resilience, from creating a strategy aligned to business objectives through to operational cyber resilience activities. The course is suitable for anyone who needs an awareness of how to protect an organisation’s information assets, as well as how to recover from a cyber breach.
10 modules covering an introduction to cyber resilience, the cyber resilience lifecycle from strategy to improvement, plus cyber resilience roles.
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RESILIA™
RESILIA Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the RESILIA Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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RESILIA™
RESILIA Practitioner
The RESILIA Practitioner qualification builds on knowledge acquired during the RESILIA Foundation training and challenges delegates to apply and adapt cyber resilience best practice. This practical course is built round a case study and set of exercises to bring cyber resilience to life.
7 modules covering the cyber resilience lifecycle, from strategy through to continual improvement. This practical course using engaging questions and exercises throughout.
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RESILIA™
RESILIA Practitioner Exam
Once you’ve completed your training, you can gain a globally recognised certification with the RESILIA Practitioner Exam. The exam is online and web-proctored, so you can take it any place, any time.
Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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SIAM®
SIAM Foundation
This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.
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SIAM®
SIAM Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the SIAM Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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VeriSM™
VeriSM eBook
The official VeriSM eBook is a great companion to your training and for future VeriSM projects.
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VeriSM™
VeriSM Essentials Exam
Once you’ve completed your training, you can gain a globally recognised certification with the VeriSM Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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VeriSM™
VeriSM Foundation Exam
Once you’ve completed your training, you can gain a globally recognised certification with the VeriSM Foundation Exam. The exam is online and web-proctored, so you can take it any place, any time.Please note that an exam voucher can only be purchased if you have taken your training through Macanta.
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VeriSM™
VeriSM™ Essentials
VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.
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VeriSM™
VeriSM™ Foundation
VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
Product Categories
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BRM - Businesses can only thrive through great relationships. The interdependency of businesses means that without good relationships with suppliers, (read more)
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Agile Service Management (ASM) applies agile thinking to traditional IT service management processes. It ensures that processes aren’t over-designed (read more)
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COBIT 5 provides a rigorous, experience-based means of relating day to day IT activity to enterprise goals and stakeholder needs. This allows IT (read more)
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DevOps is the cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operati (read more)
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Foundations for Professionals is the flexible way to build your IT service management skills Already work in service management? Use FFP to broade (read more)
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FOCUS courses are short courses with a singular focus on areas of expertise such as Kanban and Process Improvement. (read more)
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ISO/IEC 20000 is the international standard specifically for IT service management. Certification against the ISO/IEC 20000 standard allows serv (read more)
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ITIL® was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demon (read more)
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Multi-user training. Whether you’re in charge of a small team in one location or you’re the CEO of a global organisation looking to raise employee (read more)
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The OBASHI methodology is a revolutionary method of analysing dataflows, made up of 5 core principles that help organisations become more efficient an (read more)
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RESILIA™ is a set of cyber resilience best practices for organisations. Cyber resilience allows an organisation to resist, respond to and recover fr (read more)
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Service integration and management (SIAM) is a set of management practices used in multi-service provider environments. SIAM helps customers to get th (read more)
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VeriSM - Service Management for the Digital Age VeriSM is a new approach to service management and its application in a digital world. It acknow (read more)
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