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Course Overview

VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.

Course Introduction

Sample Lesson

VeriSM™ Foundation

$745.00$819.00 $585.00$640.00

VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

  • About the Course

    Get VeriSM Foundation qualified at your own pace

    This eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

    30 or 60 days online access

    30 or 60 days online access – spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available.

    Fully accredited

    Fully accredited – accreditation from APMG for the Verism Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.

    VeriSM Foundation study guides and more…

    ​Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.

    Tutor Support

    ​Tutor support included – No additional resources are required – everything that you need to understand the concepts and principles is included.

    24/7 helpdesk

    24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.

    Training+ Virtual Mentor session included

    Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors.

  • Course Contents

    Easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure

    Lesson 1: Organizational context & governance

    Lesson 2: Digital transformation

    Lesson 3: Service Culture

    Lesson 4: Organizational structure

    Lesson 5: Teams

    Lesson 6: Service Provider Challenges

    Lesson 7: Organizational change principles

    Lesson 8: Introduction to the VeriSM model

    Lesson 9: The VeriSM Model Part 1 Define

    Lesson 10: The VeriSM Model Part 2 Produce

    Lesson 11: The VeriSM Model Part 3 Provide

    Lesson 12: The VeriSM Model Part 4 Respond

    Lesson 13: Adapting the VeriSM Model

    Lesson 14: Progressive practices Agile

    Lesson 15: Progressive practices DevOps and SIAM

    Lesson 16: Progressive practices Lean Shift Left

    Lesson 17: Progressive practices CXUX Continuous Delivery

    Lesson 18: Innovative Technologies- Part 1

    Lesson 19: Innovative Technologies- Part 2

    Lesson 20: Innovative Technologies- Part 3

    Lesson 21: Getting Started Lesson

    Lesson 22: Exam Preparation 

  • Prerequisites

    • This course does not require any existing knowledge of VeriSM​
    • There are no mandatory pre-requisites for the exam
  • Exam Details

    Exam duration: 60 minutes

    Exam format: closed book, multiple choice

    Exam delivery: online, webcam proctored

    Exam pass mark: 65% (26/40 questions)

    Exam language: extra time is available for non-native English speakers.

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