Course Overview

VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

Course Introduction

Sample Lesson

VeriSM™ Essentials

$596.00

VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

  • About the Course

    ​online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.

    30 or 60 days online access – spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available

    Fully accredited.

    ​Includes videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included.
    Tutor support and 24/7 help desk included.
  • Course Contents

    13 easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM model.

    • Lesson 1: Organizational context and governance
    • Lesson 2: Digital transformation
    • Lesson 3: Service Culture
    • Lesson 4: Organizational structure
    • Lesson 5: Teams
    • Lesson 6: Service Provider Challenges
    • Lesson 7: Organizational change principles
    • Lesson 8: Introduction to the VeriSM model
    • Lesson 9: The VeriSM Model Part 1 Define
    • Lesson 10: The VeriSM Model Part 2 Produce
    • Lesson 11: The VeriSM Model Part 3 Provide
    • Lesson 12: The VeriSM Model Part 4 Respond
    • Lesson 13: Exam Preparation
  • Prerequisites

    • This course does not require any existing knowledge of VeriSM
    • There are no mandatory pre-requisites for the exam
  • Exam Details

    Exam duration: 30 minutes

    Exam format: closed book, multiple choice

    Exam delivery: online, webcam proctored

    Exam pass mark: 65% (13/20 questions)

    Exam language: extra time is available for non-native English speakers.

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