About the Course
- Study online at your own pace
- 90 or 150 days online access
- Fully accredited
- Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
- Tutor support available via email
The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Service Offerings and Agreements course covers principles and processes that allow delegates to create service offerings based on business requirements and document and agree SLAs.