Course Contents

ITIL Service Design

$819.00

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future, with minimum re-work.

    • Study online at your own pace
    • 90 or 150 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
    • Tutor support available via email
    • 19 easy to absorb lessons
    • Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Design core volume is recommended

      Topics included….

    • Introduction to Service Design
    • Service Design principles
    • Service Design processes:
      • Service Catalogue Management
      • Service Level Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
      • Supplier Management
      • Design Coordination
    • Service Design technology-related activities
    • Organising for Service Design
    • Technology considerations
    • Implementing and improving Service Design
    • Challenges, critical success factors and risks
    • Preparing for the exam
    • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
    • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
    • 2 years IT experience is desirable
    • 21 hours of self-study using the Service Design core volume is recommended
    • Exam duration: 90 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored.  Read about online exams here.
    • Exam pass mark: 70% (28/40 marks across 8 questions)
    • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
    • Exam value: 3 ITIL credits
    • Exam vouchers must be requested within 6 months of purchase
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