Course Contents

ITIL Release, Control & Validation

$880.00

The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Release, Control and Validation course covers principles and processes that allow delegates to manage the implementation of new or changed services, and handle requests for access to them.

    • Study online at your own pace
    • 90 or 150 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
    • Tutor support available via email
    • 11 Modules, divided into easy to absorb lessons
    • Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Transition and Service Operation core volumes is recommended

    Topics included…

    • Introduction to Release, Control and Validation
    • RCV processes:
      • Change Management
      • Service Asset and Configuration Management
      • Service Validation and Testing
      • Release and Deployment Management
      • Request Fulfilment
      • Change Evaluation
      • Knowledge Management
    • RCV roles and responsibilities
    • Technology and implementation considerations
    • Preparing for the exam
    • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
    • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
    • 2 years IT experience is desirable
    • 12 hours of self-study using the Service Transition and Service Operation core volumes is recommended
    • Exam duration: 90 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored.  Read about online exams here.
    • Exam pass mark: 70% (28/40 marks across 8 questions)
    • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
    • Exam value: 4 ITIL credits
    • Exam vouchers must be requested within 6 months of purchase
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