Course Samples

 

ITIL Managing Across the Lifecycle

$1,162.40

Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status.
The course looks at using ITIL processes and practices across the lifecycle.  It includes the application and integration of service management processes and provides skills that can be used  to deliver value in your organisation.

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email
    • Study online at your own pace
    • 90 or 150 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
    • Tutor support available via email
    • 8 Modules, divided into easy to absorb lessons
    • Study duration: 30 hours mandatory study, also 28 hours self-study with the syllabus and ITIL core volumes is recommended

      Topics included…

    • Key concepts of the service lifecycle
    • Communication and stakeholder management
    • Integrating service management processes across the lifecycle
    • Managing services across the lifecycle
    • Governance and the organisation
    • Measurement
    • Implementing and improving service management capability
    • Preparing for the exam
    • The MALC exam is based around a case study.  The case study you will use during the exam is provided as part of your course material.

    • Delegates must hold 17 credits, including:
      • The ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
      • 15 credits from the ITIL Intermediate courses
    • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
    • 28 hours of self-study using the syllabus and ITIL core volumes is recommended
    • Exam duration: 120 minutes
    • Exam format: closed book, multiple choice, includes case study
    • Exam delivery: online, webcam proctored.  Read about online exams here.
    • Exam pass mark: 70% (35/50 marks across 10 questions)
    • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
    • Exam value: 5 ITIL credits
    • Exam vouchers must be requested within 6 months of purchase
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