Course Contents


ITIL Foundation

$311.00

This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.

    • Get ITIL Foundation qualified online at your own pace
    • 30 or 60 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
    • Learn the essentials of ITIL and IT service management
    • Put ITIL into the context of today’s business environment
    • Tutor support available via email
    • 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
    • Includes video tutorials, study guides and quizzes
    • Study duration: 18 hours

      Lessons in this course

    • Lesson 1: Introducing ITIL
    • Lesson 2: Service management and stakeholders
    • Lesson 3: Functions, roles and processes
    • Lesson 4: The service lifecycle
    • Lesson 5: Service Strategy key concepts
    • Lesson 6: Service Strategy processes
    • Lesson 7: Service Design key concepts
    • Lesson 8: Service Design processes (1)
    • Lesson 9: Service Design processes (2)
    • Lesson 10: Service Transition processes (1)
    • Lesson 11: Service Transition processes (2)
    • Lesson 12: Service Operation processes
    • Lesson 13: Service Operation functions
    • Lesson 14: CSI
    • Lesson 15: Roles
    • Lesson 16: Technology considerations
    • Lesson 17: The sample exam
    • This fully-accredited course does not require any existing knowledge of the ITIL framework
    • Exam duration: 60 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored. Read about online exams here  
    • Exam pass mark: 65% (26/40 questions)
    • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
    • Exam value: 2 ITIL credits
    • Exam vouchers must be requested within 6 months of purchase
Clear