Lifecycle Course Samples

Capability Course Samples

ITIL Expert


The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.
Choose the lifecycle or capability courses that are right for you.

  • Study online at your own pace
  • 1 year’s online access to the lifecycle or capability courses of your choice
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email
  • About the Course

    • Our Expert program puts you in charge of your learning experience
    • Full access to all courses for 365 days allows you to tailor your study schedule
    • Our tutor team is there to support you, 7 days a week
    • Our professionally produced online training delivers a rich experience – not a re-packaged classroom course
  • Course Contents

    Lifecycle Track Program Contents

    Click on the course name to view full contents

    Capability Track Program Contents

    Click on the course name to view the full contents

    Mixed Track

    • You choose the Lifecycle and Capability courses for your own custom Expert program. Our support team will contact you after your purchase to set you up with the courses you need
    • You can choose courses up to a maximum of 23 credits from the Lifecycle/Capability tracks, including the mandatory MALC course
    • Free bonus course included – Implementing ITSM
  • Prerequisites

    • There are no pre-requisites to join the ITIL Expert Program
    • You must hold the ITIL Foundation certificate to take an ITIL Intermediate exam
  • Exam Details

    • Exam duration for lifecycle/capability: 90 minutes, MALC: 120 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored. Read about online exams here.
    • Exam pass mark: Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)
    • Exam language: Contact us for current translation availability
    • Exam value: Lifecycle 3 ITIL credits/Capability 4 ITIL credits/Managing across the Lifecycle 5 credits
    • Exam vouchers must be requested within your Expert program access period if purchased at the same time as your training; if purchased separately they must be requested within 6 months of purchase