Course Contents

ITIL Continual Service Improvement

$819.00

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.

    • Study online at your own pace
    • 90 or 150 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
    • Tutor support available via email
    • 19 easy to absorb lessons
    • Study duration: 21 hours mandatory study, also 21 hours self-study with the CSI core volume is recommended

      Topics included…

    • Introduction to CSI
    • CSI principles
    • CSI processes:
      • 7 Step Improvement Process
    • CSI methods and techniques
    •  Organising for CSI
    • Technology considerations
    • Implementing CSI
    • Challenges, critical success factors and risks
    • Preparing for the exam
    • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
    • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
    • 2 years IT experience is desirable
    • 21 hours of self-study using the CSI core volume is recommended
    • Exam duration: 90 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored.  Read about online exams here.
    • Exam pass mark: 70% (28/40 marks across 8 questions)
    • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
    • Exam value: 3 ITIL credits
    • Exam vouchers must be requested within 6 months of purchase
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