This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.
About the Course
Get Foundation qualified at your own pace
30 or 60 days online access
Fully accredited online training
Free eBook – ISO/IEC20000:2011 A Pocket Guide
Includes videos, quizzes, exercises, study guides, syllabus and sample exam
Tutor support available via email
6 easy to absorb modules covering terminology, structure, concepts and value
Includes video tutorials, study guides and quizzes
Study duration: 15 hours
Includes free eBook: ISO/IEC20000:2011 A Pocket Guide
Lessons in this course
Module 1: Introduction to ISO/IEC20000
Module 2: Service management system general requirements
Module 3: Service delivery and relationship processes
Module 4: Design, transition, control and resolution processes
Module 5: Audits
Module 6: Exam preparation
This course does not require any existing knowledge of ISO/IEC20000
There are no mandatory pre-requisites for the exam
Foundations For Professionals is an exclusive program for professionals working in IT Service Management.
Study ITIL, ISO/IEC 20000, OBASHI, SIAM, DEVOPS, COBIT, or RESILIA for a complete picture of service management excellence.
12 months training access (365 days)
Choose a package of 2, 3 or more courses that’s right for you.