Course Samples


Implementing ITSM


Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experience ITSM practitioner.

  • About the Course

    • Study online at your own pace
    • 90 or 150 days online access
    • Includes video lessons and access to a library of downloadable resources and templates
    • Learn how to put IT service management to work in your organisation
  • Contents

    • 7 easy to absorb video tutorials covering a real-world implementation approach
    • Study duration: 9 hours 41 minutes
    • Downloadable resource library: including templates, plans, checklists and spreadsheets

    Lessons in this course

    Course lessons covers topics including:

    • IT service management visioning
    • ITSM assessment
    • ITSM planning
    • ITSM initial wins
    • ITSM design
    • ITSM transition
    • Ongoing improvement
  • Prerequisites

    • This non-accredited course is aimed towards experienced IT service management practitioners
    • Exposure to ITIL or ITIL Foundation level certification or above is recommended
  • Exam Details

    There is no exam associated with Implementing ITSM