Course Contents

Certified Agile Service Manager


The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.

  • About the Course

    Purchase an exam voucher with your training to get CASM certified.

    • Get CASM trained at your own pace
    • 90 or 150 days online access
    • Fully accredited
    • Includes videos, quizzes, exercises, and sample exam
  • Course Contents

    13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.

    Study duration: 16 hours

    Modules in this course

    Lesson 1: Why Agile?
    Lesson 2: Agile Practices
    Lesson 3: Introducing Agile
    Lesson 4: Agile Process Design
    Lesson 5: Scrum Basics
    Lesson 6: Roles Part 1: Scrum Roles
    Lesson 7: Roles Part 2: ASM Roles
    Lesson 8: Artifacts Part 1: Scrum Artifacts
    Lesson 9: Artifacts Part 2: ASM Artifacts
    Lesson 10: Events Part 1: Scrum Events
    Lesson 11: Events Part 2: ASM Events
    Lesson 12: Getting Started
    Lesson 13: Exam Preparation

  • Prerequisites

    • This course does not require any existing knowledge of Agile.
    • Completion of an accredited course is a mandatory pre-requisite for the exam.
  • Exam Details

    • Exam vouchers purchased separately
    • Exam duration: 60 minutes
    • Exam format: closed book, multiple choice
    • Exam delivery: online, webcam proctored. Read about online exams here
    • Exam pass mark: 26/40 questions (65%)
    • Exam language: Contact us for current translation availability
    • Exam vouchers must be requested within 6 months of purchase