VeriSM – Service Management for the Digital Age

VeriSM is a new approach to service management and its application in a digital world.

It acknowledges the value of what has gone before, and provides you with an up-to-date approach to Service Management to make sure you are ready for the Digital Transformation.

VeriSM isn’t about blindly following best practice….it is about creating the model that best fits your organization and facilitating a tailored approach.

The VeriSM training & certification scheme is on three levels: VeriSM Foundation, the introductory level covering the terminology and basic concepts; VeriSM Professional, for those wanting to further their career and learn more about how to apply the approach in practice; and VeriSM Leader certification for very experienced service management professionals. The Foundation level is also split up into the Essentials, covering the basic model and service management principles, and the Plus, covering the progressive practices. These can also be taken as separate certifications.


​A Value-driven approach, as it looks at Service Management from an end-to-end business perspective.

​Evolving, as it is an up-to-date approach which will continue to evolve as new practices and technologies emerge

Responsive, as it facilitates a tailored approach by helping you define the management mesh most suited to your organization.

Integrated, as it helps you make sense of all of the different practices and understand how they can fit together to add value.

Showing all 3 results

  • VeriSM_Exam_icon


    VeriSM Foundation Exam

    Once you’ve completed your training, you can gain a globally recognised certification with the VeriSM Foundation Exam.  The exam is online and web-proctored, so you can take it any place, any time.

    Please note that an exam voucher can only be purchased if you have taken your training through Macanta.

  • VeriSM-Foundation_icon


    VeriSM™ Foundation

    VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.

    VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

  • VeriSM-Book_icon


    VeriSM eBook

    The official VeriSM eBook is a great companion to your training and for future VeriSM projects.


Showing all 3 results